How to establish trust with your customers

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A website that is successful in winning and establishing the trust of the target customers would surely earn increased revenues. Your website should create the arena of trust else all your efforts might get wasted. So the next thing that comes in your mind would be how to create such atmosphere.
The first impression should always be very strong, appealing and attention grabbing. Just a single strong feature in your site cannot build that strong bond of trust between your company and the visitors. Many simple and small details go about in creating a sense of reliability and stability important for your business.
Step One: Listen fully
All too often, salesmen cut the customer off, mid sentence, focusing only on directing him toward buying a car, and forget entirely that the customer is, after all, a person. And people like to be listened to, heard, and understood. So in order to really hear the customer, the salesman must start with listening, fully, to every word the customer says. It is all important, and some people need more time to process information before they are ready to make a decision.
Step Two: Reflect back to the customer
To be sure that the customer knows he/she is really being listened to, the salesman must paraphrase back to him/her what is said. While it is not necessary to repeat every word that comes out of the customer’s mouth, the salesman should respond back to customer the basic content and feeling of his/her message. This means capturing not just what the customer says, but how he feels about what is said. In this way, the person looking to buy a car will not only feels as though the salesman has heard him, but also understood him.
Step Three: Validate the customer’s position
Regardless of how the salesman feels about what the customer is conveying, or feeling, no trust can exist without a feeling of validation about these thoughts and feelings. Again, too often, the anxious salesman will render an opinion about what the customer says or feels - “oh, you shouldn’t feel that way” - while eliminating any chance that .....read more http://news.bytrade.com/info/910-How-to-establish-trust-with-your-customers.htm