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What is a Ticket Management System?

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A ticket management system can be defined as a robust software used to register, organize, prioritize, and resolve support tickets. These tickets can be issues or requests requested by your employees or your customers. Once a help desk ticket management system receives an issue, it automatically converts it into a unique ticket and notifies your agents. They can either manually pick tickets or automate the entire ticket assignment process.

Topic starter Posted : 07/03/2022 6:35 am