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I was wondering how many of you have a formal quality program at your shop?
Topic starter
Posted : 23/03/2007 2:45 pm
Re: Formal quality program
We do not it is just how we do business it is not a separate program it is what is expected of each and every employee
Topic starter
Posted : 24/03/2007 2:26 pm
Re: Formal quality program
I would be surprised if any of the small businesses had a quality program just because of resource constraints unless they are a manufacturer
Posted : 26/03/2007 2:24 pm
Re: Formal quality program
We do not have a quality program either.
Posted : 28/03/2007 6:10 pm
Re: Formal quality program
I would not say we have a formal written plan but we do sit new employees down and review customer service and operational protocols which includes the importance of delivering quality service.
Posted : 30/03/2007 1:36 pm
Re: Formal quality program
I would not call it formal but we have each of our returns checked by another accountant as a quality control measure. Rarely do we find mistakes but occasionally we do and we find the procedure well worth the time investment.
Posted : 02/04/2007 10:13 am
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