Dealing with overdue invoices

Re: Dealing with overdue invoices

This is very tricky and sensative issue we typically have our relationship managers call the client after 30 days over due. Many of the clients are not aware of the over due bill and it is usually resolved quickly. We find it is always better to approach it from the relationship side rather than calling the clients billing office.

Re: Dealing with overdue invoices

We send a gentle reminder a week after the payment is due, then a little stronger reminder 3 weeks after it is due then we followup with a phone call.

Re: Dealing with overdue invoices

It is amazing to me after you have done a lot of work for a client and you feel that you have developed a relationship with them that they sit on the bills. We had one client we approached several times and they never sent a check so we had to send it to a collection agency. Obviously this is the worse possible outcome because not only did we lose a future client but our fees were cut because we had to pay the collection agency.

Re: Dealing with overdue invoices

We call them up right away and position it as clearly an oversight on their part because our experience is the longer you wait the less likely you will get the money.

Re: Dealing with overdue invoices

What you do not want to do is call and harass them just for a slightly over due bill we had one of our employees do that and we lost a client

Re: Dealing with overdue invoices

As much as you want to get paid you have to consider your clients situation as well. Maybe their email server was down and they didn’t receive the invoice. Maybe the accountant was on holidays and needs to be brought up to speed. Maybe you got caught in the middle of an employee change-over. Always give them the benefit of the doubt and send multiple copies of you invoice. Try dropping it off in person so that you know it was received.
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Self Cert Remortgages
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