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How do you deal with refunds as a service company  

Eminent Member

It's no secret the modern day consumers especially those who shop online want to hear that you can refund their money if they do not like the services or products that you are selling. While a good thing to the consumers, this very same thing can also prove costly to business that is starting out. How do you deal with this issue as a professional service company because you'll encounter customers that are used to this treatment?

Posted : 03/07/2019 7:40 am
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Active Member

I found it's really beneficial to offer at least something in return. It happens, you apologize, find some good middle ground (you don't have to go all the way with customer requests though) and move on.

Posted : 16/11/2019 5:20 pm
New Member

Well, it's never an easy task. However, handling it well is beneficial because at least they wouldn't blast you if they want to review bomb you.

Posted : 10/12/2019 3:44 pm

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