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Contact Management  

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salisbury
(@salisbury)
Estimable Member Guest

What type of contact management system do you use and why?

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Posted : 20/01/2009 10:19 am
Business Watch
(@Business Watch)
Estimable Member

Re: Contact Management

We have never saw the need to go out and purchase some software for contact management, we just use outlook.

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Posted : 22/01/2009 10:42 am
Triton
(@Triton)
Estimable Member

Re: Contact Management

We use goldmine and are very happy with it I know there are probably more ro**** systems out there but this product fits our needs

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Posted : 23/01/2009 10:39 am
Juliusanderson
(@Juliusanderson)
Active Member

Re: Contact Management

The market for contact management software has weakened since the late 1990s, when Microsoft integrated basic contact management features into its Outlook email and PIM program. For enterprise users, Microsoft also offers Business Contact Manager for Outlook. Even on the Macintosh platform, Apple began including PIM, calendar, and to-do applications with its operating system in 2002. Many developers of contact managers have consequently gone out of business or been taken over by other companies.

In order to differentiate themselves from Outlook, more fully featured contact managers have moved into the realm of customer relationship management (CRM) software.

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Posted : 01/04/2009 9:46 am
Dgrowth
(@Dgrowth)
Trusted Member

Re: Contact Management

I agree it is no longer about contact management it is about customer relationships and the products have gotten more sophisticated to meet the detailed needs of tracking and developing relationships

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Posted : 03/04/2009 11:11 am
Abinaya
(@Abinaya)
New Member

Re: Contact Management

contact managers are programs that enable people to keep track of their associates and tasks. Contact managers are used by salespeople, customer service representatives, and managers.

Contact managers are related to calendars, but integrate email and personal file information (phone numbers and addresses), with task lists and histories of interactions.

There are two types of contact managers: Software that you install on your personal computer or intranet and hosted applications (ASP).

Contact management software

The market for contact management software has weakened since the late 1990s, when Microsoft integrated basic contact management features into its Outlook email and PIM program. For enterprise users, Microsoft also offers Business Contact Manager for Outlook. Even on the Macintosh platform, Apple began including PIM, calendar, and to-do applications with its operating system in 2002. Many developers of contact managers have consequently gone out of business or been taken over by other companies.

In order to differentiate themselves from Outlook, more fully featured contact managers have moved into the realm of customer relationship management (CRM) software.
Hosted contact managers

The main difference from a network (client server) contact manager above is that the business data and documents are kept in a server farm at a business ISP (Internet Service Provider). This enables staff to access their data at home or when away from the office using just a connection to the Internet, and without necessitate the extra set-up required for a VPN

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Posted : 09/05/2009 8:02 am
lydiajude
(@lydiajude)
New Member

Re: Contact Management

HOW TO CONTACT THE MANAGEMENT/ WHY DO WE CONTACT THE MANAGEMENT? CAN GIVE ME MORE INFORMATION ABOUT THIS?
THANK YOU
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Posted : 11/05/2009 9:06 am
stevewalter
(@stevewalter)
Eminent Member

Re: Contact Management

Content Management and Content Developers

Except on small Web sites, usually the writer for the site is a completely different person from the Web designer or Web developer. What this usually means is that the writer is far more familiar with tools such as Word and often knows very little HTML.

Content management is supposed to solve this problem by allowing the content authors to write their content without using HTML. However there are several reasons why this doesn't usually work:

1. If the system doesn't allow HTML entry at all, the content authors will invariably complain that they need features that arent' supported, such as links within the content, bulletted or numbered lists, italics, bold, and so on.
2. Many systems solve this problem by allowing a form of BB markup, which is different from HTML but allows limited features. The problem here is that it forces the content author to learn yet another language, and generally it's one that isn't supported by any software. They just have to learn that [b] means bold and so on.
3. So some CMS solutions add in a plugin to allow for HTML codes inserted into the content. However, many of these plugins are in ActiveX so they only work on one browser and OS. Plus, once they allow HTML, they are no longer in control of how the content looks. Which leads us to the next item...

Controlling the Look and Feel with Content Management Systems

If you've ever tried to maintain a large site with more than 10 Web developers spread out world wide, you know how difficult it can be to keep the design looking the same. The designers in one region feel that blue is a much nicer color than your corporate color, so they change the site background for their pages. The developers in another area feel that the graphics are not flashy enough, so they add more blinkingimages to all their pages. And as soon as the managers get one thing fixed, another 5 have popped up elsewhere. Content management fixes all that. Or does it?

Most companies using CMS start out with a very rigid set of templates. They only allow their content authors a small set of page styles that they can choose from, and those are rigidly controlled. But then comes the first urgent page that needs a different style, and needs it yesterday. And the "blank template" is born. The blank template is a feature of nearly every CMS Web site I've ever seen or worked with. It basically allows the content owner freedom to do whatever needs to be done to get the page up and working.

And once a content author has access to a blank template, he or she generally won't see any reason to use any of the old templates that are so restrictive. The only way to get people to use other templates, once they have access to a blank one is to incent them through some other means. For example: if they are contractors - pay them less for blank template pages. If they are employees, hold contests or set quotas for non-blank template pages.
Content Management and Content Re-Use

Assuming you can get people to put their content in useful templates, the conventional wisdom says that that content can then be re-used in other locations. But can it?

I worked for four years in the Marketing department at Symantec. In that time, my team created hundreds if not thousands of PDF and Word documents describing our products. But these documents were for print. Any time we wanted to use the contents of the documents on the Web someone had to rewrite them to make them Web ready. Because the way people read a printed fact sheet is very different from how they read that same fact sheet online.

Then, when you move into images you have even more trouble. If you choose to use your Web site as the primary source for all your images, your images will either be too large to download or too pixelated to print. Thus a product fact sheet made for the Web would have to be both rewritten and all the images recreated in order to make it suitable for a glossy brochure or other printed materials.
Why Use Content Management Then?

Content management does provide value to companies who implement it. But software alone won't solve the problems that CMS tools claim to solve. You also need to implement social engineering, training, and incentive programs to get it up and running and solve the problems. Content management won't allow you to fire all your Web developers, in fact, you may have to train your content people to be Web developers as well.
Web Design Path

Web Administrators/Programmers
Suggested Reading

Content Management: Why Do You Need It?Before You Buy a Content Management SystemDoes Your Site Have a Content Management Problem?
From Other Guides

What is Content Management, Really?
Related Articles

* Content Management: Why Do You Need Content Management?
* Does Your Web Site Have a Content Management Problem? - Common Problems
* CMS Resistance - Overcoming Resistance to Content Management (CMS)
* A Closer Look at Content Management Systems
* Review: Real World ASP.NET: Building a Content Management System

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Posted : 28/06/2009 8:50 am
melena231
(@melena231)
Eminent Member

Re: Contact Management

customer relationship is the most effective way

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Posted : 12/12/2009 5:18 pm
josiebourne
(@josiebourne)
New Member

Re: Contact Management

The iomis Contact Management module provides a flexible solution for storing, tracking and utilising customer and prospect data to maximise customer service levels and increase proactivity and responsiveness. Customer records relating to contacts, meetings, conversations and profitability are all stored in one central, web based location giving you access as and when you need it.

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Posted : 28/10/2010 7:27 am
Dawane Smith
(@Dawane Smith)
Active Member

Re: Contact Management

Customer records relating to contacts, meetings, conversations and profitability are all stored in one central, web based location giving you access as and when you need it.

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Posted : 28/10/2010 12:44 pm
shakilabarbosa
(@shakilabarbosa)
Active Member

Re: Contact Management

I agree that it is more about contact management is about relationships and products have become more sophisticated to meet the detailed requirements to monitor and develop relationships

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Posted : 02/12/2010 5:47 am
3csprojectgurgaon
(@3csprojectgurgaon)
Eminent Member Guest

Re: Contact Management

Contact Management System is a project to do on java. It has a scheduling element to contact clients. Data management, project tracking or critical path analysis and project analysis is also done.

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Posted : 17/02/2012 11:37 am
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